City Receives Grant for New Constituent Services Software

May 29, 2013
By
New smart phone app that will help Everett residents report non-emergency issues.

New smart phone app that will
help Everett residents report
non-emergency issues.

Mayor Carlo DeMaria is pleased to report that the City of Everett is one of thirty- five (35) communities that will be aided by the Commonwealth Connect smart phone application, SeeClickFix, thanks to funding through the Patrick Administration’s Community Innovation Challenge Grant Program.

SeeClickFix is an expanded application, available for free download, that allows residents to report and track non-emergency issues anywhere in Everett via the internet. It empowers citizens, community groups, media organizations, and governments to take care of and improve their neighborhoods right from the ease of their smartphone. The app will allow residents to report quality of life problems for resolution, such as graffiti and potholes, directly to the appropriate local government officials.

One feature of SeeClickFix is that it allows residents to report issues from anywhere. One can quickly map issues seen on the street, complete with detailed descriptions, photos, and videos right from their device. Whether it’s your neighbor or your government, those who need to know get instantly alerted to the issue that was just reported based on GPS or manual address input.  The app also allows for comment on issues reported and allows residents to vote them up, add additional comments, and check on resolution status.

“The SeeClickFix Application is a great way to create more community engagement and to make sure that issues we all see are getting resolved,” states Mayor DeMaria, “It is an opportunity to work as a community in order to improve and maintain our neighborhoods throughout the City.”

In addition to the mobile app, Everett is also eligible for a web-based program that can be used on desktop computers and a work order management system on the City side to handle requests. Through the grant, the products will be given to the City for three years.

According to the state, 58 municipalities applied to be part of the program; Everett and the other communities were selected based on geography and the strength of their applications.